Broadband ToS

TERMS AND CONDITIONS FOR BROADBAND INTERNET ACCESS SERVICES
 

Go WiFi Networking Solutions Pvt Ltd. is a Licensed ISP having it’s registered office at Plot No: 217, Purusottampur, Jajpur Town .

Here after Customer/Subscriber means any person who avails the Service (s) offered by Go WiFi Networking Services

The Terms and Conditions herein, Acceptable (available at http://www.gowifi.in/broadband_tos) published by Go WiFi Networking Solutions Pvt Ltd. from time to time shall constitute and will be an integral part of the agreement between Go WiFi Networking Solutions Pvt Ltd. and Customer with respect to the Service. Go WiFi Networking Solutions Pvt Ltd. reserves the right to change any or all aspects of this agreement, operating rules, usage guidelines, prices governing the Service, service plans, the pricing structure, or product/service policies at any time without prior intimation to the Customer. The customer acknowledges that it is his/her sole responsibility to appraise himself/herself of the Terms and Conditions and Responsible Usage Policy, as amended from time to time and agrees to abide by the same. The customer shall visit www.gowifi.in to apprise himself of the latest terms and conditions, service plans & policies etc.

General Conditions

  1. Every subscriber registration must be done with complete and correct details such as name, address, telephone number, etc. In case of any change, the same should be updated by the respective subscriber without fail or delay.
  2. Go WiFi Networking Solutions Pvt Ltd will not be responsible for nature or content of the packets carried by it’s network. Customer guarantees that the Service will be used for genuine purposes only and will not be used for any immoral or unlawful or socially unacceptable purposes.
  3. Go WiFi Networking Solutions Pvt. Ltd. shall have the right to terminate the Services, without any prior notice to the customer, in the event of breach of these terms and conditions on the part of the Customer. Go WiFi Networking Solutions Pvt. Ltd. shall not be liable to refund any amount if the termination is by the customer or for breach or failure on the part of the customer.
  4. Telephony on Internet is permitted to a limited extent i.e. (i)from PC to PC within or outside India (ii) PC in India to Telephone outside India (iii) IP based H.323/SIP Terminals connected directly to ISP nodes to similar Terminals within or outside India. The Customers shall strictly comply with the above and the persons involved are liable to be proceeded with and punished.
  5. It is illegal to terminate Internet Telephony calls to any public telephone number (PSTN, ISDN, PLMN, etc.) in India irrespective of whether the same originates in India or abroad.

Customer’s Responsibility

  1. Customer acknowledges that spamming of emails is prohibited. Spamming is the transmission of any form of mail that can be interpreted as junk mail or mail generated via a distribution list, which the recipient has not specifically requested. Go WiFi Networking Solutions Pvt. Ltd reserves the right to terminate the services if this is violated by any user.
  2. The customer shall take full and sole responsibility for preserving the secrecy of the password. The Service Provider shall not be responsible for any wrongful or unaut

Customer’s Responsibility

  1. Customer acknowledges that spamming of emails is prohibited. Spamming is the transmission of any form of mail that can be interpreted as junk mail or mail generated via a distribution list, which the recipient has not specifically requested. Go WiFi Networking Solutions Pvt. Ltd reserves the right to terminate the services if this is violated by any user.
  2. The customer shall take full and sole responsibility for preserving the secrecy of the password. The Service Provider shall not be responsible for any wrongful or unauthorized use, under any circumstances.
  3. Currently all IP provided by Go WiFi Networking Solutions Pvt. Ltd. are Dynamic and may change with every login. however customer can avail static ip by showing the justification and paying associated charges for it.
  4. For enhanced security, User ID, Password and MAC address (unique for each CPE) will be tied to each other. This means that a User ID can be used only from that user’s PC and IP address allocated to the user. However, it is possible for the user to have multiple plans under one user id.
  5. Customer hereby undertakes to indemnify and hold harmless The Service Provider against liability, which may arise for any and all, acts on the part of the Customer in availing the service.
  6. The Service to be provided shall be exclusively to the Customer. The customer shall not transfer, reassign, sell, and/or share the services with others including the affiliates of the Customer.
  7. The Service to be provided shall be exclusively to the Customer. The customer shall not transfer, reassign, sell, and/or share the services with others including the affiliates of the Customer.
  8. Customer account will be suspended if complain regarding torrent / illegal downloads are received and will be reactivated only after receiving the signed copy of “Content removal declaration form”.

Backbone Device and security deposit

  1. The backbone i.e the CPE, Switches , Routers , Cables etc. installed by Go WiFi Networking Solutions Pvt Ltd is the exclusive property of Go WiFi Networking Solutions Pvt Ltd and customer shall not remove/relocate these without prior consent from WiFi Networking Solutions Pvt Ltd.
  2. Security deposit (If Any) will be refunded to customer upon termination of the service only after customer has returned all the backbone devices to Go WiFi Networking Solutions Pvt Ltd in proper working and physical condition in shape of Account payee cheque.

Home Plan

  1. The service is exclusively for Home usage and not for commercial usage. Usage for more than 6 hours per day or more than 4 devicd it shall be treated as commercial usage. Go WiFi Networking Solutions Pvt Ltd reserves the rights to disconnect the service without prior intimation, if the usage is found to be commercial.
  2. The Customer agrees that the Home Plans are for a single PC connection. Go WiFi Networking Solutions Pvt. Ltd. shall not be responsible for any downgrade of service due to re-distribution by the Customer and the Connection may be terminated if detected being used with more than one PC.

Speed & Uptime

  1. Go WiFi Networking Solutions Pvt Ltd. Guarantees the speed of last mile and is not responsible for slowness of upstream provider’s Networks, Slowness of third party Servers, Slowness Due to Natural calamity, Hardware failure etc. that are beyond the control of Go WiFi Networking Solutions Pvt Ltd.
  2. Go WiFi Networking Solutions Pvt Ltd shall not be liable to the Customer for any loss, expense or damage of any kind in connection with the performance of its obligations under this contract or arising from disruption, interruption, suspension or malfunction of the Service, for whatsoever reason.

Complain Management

  1. All complains related to the service must be lodged by calling to our IVR Number form the registered mobile number of customer.
  2. Complains will be resolved on first come and first serve basis.
  3. Go WiFi Networking Solutions Pvt Ltd. does not guarantee a time frame for complain resolution under Hardware failure that are occurred due to Lightning, Power surges, mishandling by Customers and other reasons that has not occurred due to the actions of the employee of Go WiFi Networking Solutions Pvt Ltd.
  4. Uptime ,complaint and billing benchmark is as per DOT guidelines as mentioned at http://www.dot.gov.in/sites/default/files/6oct2006.pdf.

Billing & Charges

  1. Unlimited plans will be billed on 1st of every month and if a customer opts to get unlimited plan in middle of a calendar month the charges will be prorated. Limited Plans have validity as advertised and will not be prorated under any circumstance.
  2. The service charge is payable in advance and is non-refundable. All taxes, duties, charges or any other levies of any nature whatsoever, payable for the services shall be payable by the customer in addition to the service charges.
  3. Customer account bill be auto recharged with the last plan only if the customer have sufficient balance in account.
  4. Account re-activation charges as bellow will be applicable if account does not have any active voucher on account.
Days Fine
1 0-1 Days No Fine
2 2-30 Day Rs 100 per incidence
3 30+ Days Rs 500 per incidence